Support services
On this page you'll find a range of support services and helplines. This is not an exhaustive list and inclusion of a service on this page does not constitute an endorsement. If you're aware of a service that could be added to this page please contact eSafeKids.
If you or someone you know is in a life threatening situation please contact Police on 000.
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WA Police - Sex Crime Division
The WA Police Sex Crime Division works closely with police in regional Western Australia and investigates crimes throughout the state. The division operates as part of the Specialist Crime Portfolio and consists of the following six areas:
Child Abuse Squad
Child Assessment and Interview Team
Family Violence State Coordination Unit
Online Child Exploitation Squad
Sex Assault Squad
Sex Offender Management Team
Sexual Assault Resource Centre (SARC) - Western Australia
SARC provides a 24 hour emergency service in the Perth metropolitan area. It includes medical care, forensic investigation and counselling support to people who have been sexually assaulted within the previous 14 days.
Child Protection Unit – Perth Children’s Hospital - Western Australia
The Child Protection Unit at the Perth Children’s Hospital provides specialised support for children and young people up to the age of 16 years who have experienced sexual abuse, and for children displaying harmful sexual behaviours. It is a hospital-based service providing medical, forensic, social work and therapeutic services for children and their families.
Phoenix Support & Advocacy Service Inc - Western Australia
Phoenix provides assistance in dealing with both current and historical sexual abuse in childhood.
Sexual Assault Support Services (SASS) - Western Australia
There are five regional Sexual Assault Support Services that offer a range of different services and support for people aged 13 years old and over that have experienced sexual assault.
Peel region: Allambee Counselling Centre
Phone (08) 9535 8263
South West region: Waratah Support Centre
Phone (08) 9791 2884
Goldfields-Esperance region: Goldfields Sexual Assault Service
Phone (08) 9021 4732
Mid West region: Desert Blue Connect
Phone 1800 016 789
Pilbara region: Acacia Support Service Lotteries House
Phone (08) 9160 2900
Parkerville Children and Youth Care Child Advocacy Centres - Western Australia
Parkerville is a community based, collaborative working model to support children, young people and their families who have experienced child sexual abuse. The team comprises an investigation team, child protection workers, specialist child interviewers, medical services, psychological therapeutic services and two Child and Family Advocate Centres. Phone Armadale: (08) 9391 1900
Phone Midland: (08) 9235 7000
Kimberley Sexual Abuse Prevention and Support Service - Western Australia
The Kimberley Sexual Abuse Prevention and Support Service provides counselling to child and adult victims of sexual abuse and assault, group work programs and community education initiatives to help recognise the symptoms and impacts of child sexual abuse.
Phone Broome: (08) 9194 2400
Phone Kununurra: (08) 9166 5000
People 1st Programme - Western Australia
People 1st Programme specialises in working with individuals with disability requiring education and counselling in respectful relationships, protective education and sexuality.
Phone: (08) 9227 6414
SECCA supports people with disabilities to learn about human relationships, sexuality and sexual health across the lifespan. SECCA provides specialist counselling and education in the area of human relationships and sexuality to people who have a disability, their family and significant carers.
Phone: (08) 9420 7226
Sexual Assault Counselling Australia (SACA)
At Sexual Assault Counselling Australia (SACA), trauma specialist counsellors provide telephone counselling for people affected by the Royal Commission. A free telephone interpreting service is provided.
Phone: 1800 211 028
1800RESPECT provides telephone and online crisis support, information and immediate referral to specialist counselling for anyone in Australia who has experienced or been impacted by sexual assault, or domestic or family violence. The service is available 24 hours, 7 days a week.
Phone: 1800 737 732
National Counselling and Referral Service (Disability)
The National Counselling and Referral Service (Disability) supports people with disability who have current or past experiences of abuse, neglect, violence and exploitation. There are also support services and information available for family members, carers, support workers, advocates or persons providing legal or financial services.
Phone: 1800 421 468
The Bravehearts National Information and Support Line can be accessed by anyone wanting information or support relating to child sexual assault and exploitation. The service is available from 8.30am to 4.30pm (AEST), Monday to Friday.
Phone: 1800 272 831
The Daniel Morcombe Foundation
The Daniel Morcombe Foundation provides personal child safety education to children and young people to prevent abuse and promote lifelong health and wellbeing. We support educators, parents and carers through the provision of resources and education and also directly support young victims of crime.
PartnerSPEAK provides advocacy and support for non-offending partners, family members, friends, or anyone else who is affected by a person's involvement in child sexual abuse and child exploitation material.
Blue Knot provides information and support for anyone who is affected by complex trauma. Complex trauma is repeated, ongoing, and often extreme interpersonal trauma (between people) – violence, abuse, neglect or exploitation experienced as a child, young person and adult.
Act for Kids is a for-purpose organisation that delivers evidence-led professional therapy and support services to children and families who have experienced or are at risk of harm.
Phone: 1300 657 380
Victim Support Service and Child Witness Service - Western Australia
The Victim Support Service and Child Witness Service provides free, confidential counselling and support services for all victims of crime. These services are provided by professional counsellors and trained volunteers. Contact details for all victim support services including regional locations is available online.
Phone: 1800 818 988
Phone: (08) 9278 6578
Police Operations 131 444 In an emergency dial 000
1800RESPECT provides telephone and online crisis support, information and immediate referral to specialist counselling for anyone in Australia who has experienced or been impacted by sexual assault, or domestic or family violence. The service is available 24 hours, 7 days a week.
Phone: 1800 737 732
White Ribbon Australia is part of a global social movement working to eliminate gendered violence.
MensLine Australia provides telephone and online support, information and referral service for men with family and relationship concerns. MensLine specialises in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional wellbeing. Online chat and video counselling is available.
Phone: 1300 789 978
Stopping Family Violence (SFV) is the peak body, non-for profit organisation in Western Australia developed in order to support all the sectors and services involved in responding to perpetrators of Family and Domestic Violence (FDV). SFV differ from traditional peak bodies in the sense that they do not represent a specific sector, and instead focus on an area of practice. This enables SFV to maintain an independent and unbiased position in the work of perpetrator response.
Phone: (08) 9430 8065
Patricia Giles Centre for Non-Violence - Western Australia
The Patricia Giles Centre for Non-Violence provides individual counselling, group programs, camps and family day outings for clients, mostly children aged 4 to 18, who have witnessed and/or experienced violence in the family.
Phone: (08) 9300 0340
Zonta House - Western Australia
Zonta House Refuge Association is a specialist service that provides safety, essential relief and support to women who have experienced, or are at risk of experiencing family and domestic violence
Phone: 1800 870 149
Starick is a Family and Domestic Violence support services for women and children.
Ishar Multicultural Women's Health Centre
Ishar Multicultural Women’s Health Services provides a range of holistic services to women from all walks of life and cultural backgrounds. Ishar is a LGBTQI friendly service and welcomes women of any sexual orientation, anyone who identifies as a woman and anyone who was assigned female identity at birth.
Kids Helpline is a free, private and confidential phone and online counselling service for young people aged 5 to 25. Kids Helpline helps kids and young people feel better, live happier and overcome challenges. The service is available 24 hours, 7 days a week.
Phone: 1800 55 1800
Youth Beyond Blue provides general mental health support for young people aged 12 to 25 years old. The service is available 24 hours, 7 days a week. The online chat is available from 3pm to 12am (AEST), 7 days a week.
Phone: 1300 22 4636
Headspace National Youth Mental Health Foundation provides early intervention mental health services to 12 to 25 year olds.
Services include:
* Headspace centres (located in metropolitan and regional areas across Australia)
* eheadspace (online and phone counselling service)
* Headspace School Support (a suicide post-vention program for schools)
* Digital Work and Study Service
* The National Telehealth Service
Sexual Health Quarters (SHQ) - Perth, Western Australia
Educating, informing and empowering people to enjoy sexual health and wellbeing.
Counselling
9228 3693
Clinic (bulk billing available)
9227 6177
Confidential Helplin
9227 6178 - Metro 1800 198 205 - country
The Freedom Centre - Perth, Western Australia
A safe place for young gay, lesbian, bisexual, transgender, queer and questioning people to hang out and access information.
YEP aims to educate, empower and positively evolve young people's perceptions, attitudes and behaviours around sexual health and blood borne viruses.
Get The Facts - Perth, Western Australia
Information for young people about sexual health and relationships, including puberty, body image, sex, sexuality, consent, pornography, sexually transmitted infections and more.
Youth Law Australia Providing free, confidential legal information and help for young people under 25 years of age.
Promoting access to justice for children and young people through representation, education and advoacy.
Phone (08) 9202 1688
Phone: (08) 9278 6578
Sexual Health Quarters (SHQ) - Perth, Western Australia
Educating, informing and empowering people to enjoy sexual health and wellbeing.
Counselling
9228 3693
Clinic (bulk billing available)
9227 6177
Confidential Helpline
9227 6178 - Metro 1800 198 205 - country
Derbarl Yerrigan Health Service
Derbarl Yerrigan Health Service provides culturally secure primary health, mental health and dental services for Aboriginal families living right across the Perth metropolitan area.
HepatitisWA provides support, advice, and advocacy for people affected by viral hepatitis.
Royal Perth Hospital Sexual Health Clinic
Royal Perth Hospital offers a multidisciplinary sexual health service to treat patients with sexually transmitted diseases/infections (STDs/STIs) .
M Clinic is Perth’s only sexual health clinic specifically for gay, bi, trans, gender diverse and non-binary people, and for anyone who identifies as a man who has sex with other men. M Clinic is a nurse-based health practice that provides discreet and confidential services including routine STI and BBV testing, vaccinations, PrEP prescriptions, outreach testing and health support for trans and gender-diverse people.
Multicultural Women’s Advocacy and Support
The Multicultural Women’s Advocacy and Support promotes the safety of women from migrant, refugee, or culturally and linguistically diverse backgrounds. Outreach services are in Rockingham/Fremantle, Gosnells, Mirrabooka and Northbridge.
Phone: (08) 9328 1200
Multicultural Services Centre of WA
The Multicultural Services Centre of WA provides a range of programs and services to migrants and refugees.
Phone: (08) 9328 2699
Kin helps people from diverse backgrounds living with disability, their families and carers.
Phone: (08) 9388 7455
Free call 1800 659 921
This resource has been developed by the Australian Government Department of Social Services with information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage. It aims to reduce violence against women from CALD backgrounds, by ensuring they understand their rights and where to get support if needed. The pack includes factsheets on a range of topics, translated into over 40 languages.
Ishar Multicultural Women's Health Centre
Ishar Multicultural Women’s Health Services provides a range of holistic services to women from all walks of life and cultural backgrounds. Ishar is a LGBTQI friendly service and welcomes women of any sexual orientation, anyone who identifies as a woman and anyone who was assigned female identity at birth.
Is a grassroots approaches to alleviate the health and wellbeing of Aboriginal and Torres Strait Islander LGBQTI+SB people.
An inclusive space providing sexual health and blood-borne virus information for the trans, gender diverse & non-binary community.
Gender Diversity Service at Perth Children's Hospital
For trans and gender diverse people under the age of 18 years.
Supports young people, families, and whole communities to be healthy, happy, and informed about diverse sexuality, gender and sex.
Counselling for trans and gender diverse people 17-24 years old.
LGBTI community services WA including peer-support, information, resources, professional and workplace training and consultancy.
A news website focusing on diversity in sexuality and gender.
Peer support for families and friends of people who are lesbian, gay, bisexual, transgender or intersex (LGBTI).
Counselling & educating people with disability in sexuality, relationships & protective education.
LGBTI+ Peer-counselling & information telephone line and online chat.
SECCA supports people with disability to learn about relationships, sexuality and sexual health.
SHQ offers a range of clinical and counselling services to educate, inform and empower people to enjoy sexual health and relationship wellbeing.
Provides peer-support & information for trans men, trans women and non-binary folks.
A digital information and resource platform for trans and gender diverse people, and health professionals.
A group of young LGBTIQA+ people who are working to improve the lives of all young LGBTIQA+ people through systematic advocacy.
Minus 18 is an Australian charity improving the lives of LGBTIQA+ youth.
Phone: (08) 9278 6578
Youth Law Australia Providing free, confidential legal information and help for young people under 25 years of age.
Legal Aid WA provides information and advice regarding civil, criminal and family law. Legal Aid WA can provide assistance with negotiation, writing letters, drafting documents and preparing for court appearances. Legal advice can be delivered face to face, over the phone or by video conference to people in remote areas. Lawyer representation can be provided for people with low incomes and few assets.
Phone: 1300 650 579 (Monday to Friday, 9am to 4pm)
Community Legal Centres Association of Western Australia
Community Legal Centres (CLCs) are not for profit, non-government organisations that provide legal and welfare services to people in need. The services provided by CLCs may include legal information, advice and representation to individuals and groups; community education and law reform programs. Most services are free or very low cost. A full list of centres operating in WA can be found on their website.
Aboriginal Legal Service of Western Australia
The Aboriginal Legal Service of Western Australia provides legal representation and support services for Aboriginal and Torres Strait Islander peoples in Western Australia including advocacy. In addition to the Perth office, there are 17 regional offices operating throughout WA.
Phone: (08) 9265 6666; after hours: (08) 9265 6644
Knowmore offer free legal advice and support to survivors of institutional child sexual abuse and can assist individuals consider their options regarding compensation, redress and other legal matters related to abuse.
Phone: 1800 605 762
A community legal centre that provides legal services to women across WA.
Phone: (08) 9272 8800
Free call: 1800 625 122
Northern Suburbs Community Legal Centre
Provides legal and advocacy services to people (mostly those living in the northern suburbs of Perth).
Phone: (08) 9440 1663 (Mirrabooka)
(08) 9301 4413 (Joondalup)
Fremantle Community Legal Centre
Legal and non-legal support services and referrals for those on low incomes in Fremantle and surrounding area. A Family Violence lawyer is available for victims of family violence in the Fremantle area.
Phone: (08) 9432 9790
Gosnells Community Legal Centre
Legal services for those on low income (mostly those living in Gosnells and surrounding area).
Phone: (08) 9398 1455
Provides free legal advice, information and representation to low income people living in the Kwinana and Rockingham areas.
Phone (08) 9550 0400
Promoting access to justice for children and young people through representation, education and advoacy.
Phone (08) 9202 1688
The National Redress Scheme was created in response to the recommendations made by the Royal Commission into Institutional Responses to Child Sexual Abuse.
Read the eSafeKids National Redress Scheme blog.
The Western Australian Reportable Conduct Scheme
The Scheme implements key recommendations of the Royal Commission into Institutional Responses to Child Sexual Abuse. The Royal Commission highlighted the numerous times and ways in which children reported abuse and were not believed, or no action was taken.
The Scheme compels heads of organisations that exercise care, supervision or authority over children to notify allegations of, or convictions for, child abuse by their employees to the Ombudsman and then investigate these allegations. The Ombudsman will monitor, oversee and review these investigations.
Reporting Child Abuse in Australia
Please note that you do not need to be absolutely certain that there has been abuse or neglect of a child or young person to contact these authorities. If you suspect a child is at risk of harm, you should call the authority to discuss your concerns, and they will decide whether an investigation is required.
In each state and territory, all serious concerns should be reported by phone rather than online or via email. Serious concerns include when you suspect a child or young person is in imminent or immediate danger of serious harm, serious injury or chronic neglect.
Contact details for each state and territory of Australia
WA
The Department of Communities offers a range of services to support children and families in Western Australia. For further information about the process of reporting concerns about a child's welfare, refer to the department’s Child Protection webpage. For information about mandatory reporting in Western Australia refer to the department's mandatory reporting information webpage.
Phone: For life-threatening concerns, call 000. If you are concerned about a child’s wellbeing, contact the Central Intake Team1800 273 889 After hours Crisis Care 1800 199 008, text on 0477 131 114
Online: Professionals can report a concern about a child using this form. Mandatory reporters with less serious concerns can use the department's secure Mandatory Reporting Web System.
ACT
Child and Youth Protection Services(CYPS)
Child and Youth Protection Services are responsible for coordinating the care and protection of children and young people believed to be at risk of harm in the Australian Capital Territory.
For further information on mandatory reporting of concerns of child abuse or neglect, refer to Keeping Children and Young People Safe
Phone: If you believe a child is in immediate danger, contact the Police on 000. For concerns related to abuse outside of a family context, contact ACT Policing on 131 444. If you suspect a child is at risk of abuse or neglect by a family member or guardian, contact Child and Youth Protection Services on 1300 556 729 (24 hours, 7 days a week) or
Online: Complete an online child concern report
NSW
Department of Communities and Justice
The Department of Communities and Justice is responsible for handling reports of child abuse and neglect in New South Wales. Information about reporting child welfare concerns can be found on the department’s Reporting a Child at Riskwebpage. For information about mandatory reporting, refer to the Mandatory Reporters webpage.
Phone: If you think a child or young person is at risk of harm from abuse or neglect, call the Child Protection Helpline on 13 21 11 (24 hours, 7 days a week).
Online: Mandatory reporters can also use eReporting.
NT
Department of Territory Families, Housing and Communities
In the Northern Territory, every person is required to report suspected child abuse and neglect. For further information about the process of reporting concerns about a child's welfare in the Northern Territory, refer to the Report Child Abuse webpage.
Phone: In an emergency, call Police on 000. If it’s not an emergency, call Police on 131 444. Report suspected child abuse to the Child Protection Hotline on 1800 700 250 (24 hours, 7 days a week) or Crimestoppers on 1800 333 000.
Online: Members of the public and professionals can submit a report online.
QLD
Department of Child Safety, Seniors and Disability Services
Child Safety Services is the lead child protection agency in Queensland. For information about the process of reporting concerns about a child's welfare in Queensland, refer to the Protecting Childrenwebpage. For more information about mandatory reporting, refer to the Mandatory Reporting in Queensland webpage.
Phone: If you believe a child is in immediate danger or a life-threatening situation call 000. If you suspect a child is experiencing harm, or is at risk of experiencing harm, or being neglected, contact your local Regional Intake Services (during business hours) or call the Child Safety Services’ Enquires Unit: 1800 811 810. For after hours and weekends, contact the Child Safety After Hours Service Centre on 1800 177 135 (24 hours, 7 days a week).
Online: Professionals working in government and non-government agencies can also use this form.
SA
Department for Child Protection
The Department for Child Protection works to keep South Australia's children safe by protecting them from abuse and neglect. For information about the process of reporting concerns about a child's welfare in South Australia as a member of the public, refer to the Reporting child abusewebpage. For more information about mandatory reporting, refer to Mandated Notifiers and Their Role and Preparing to Report Child Abuse.
Phone: In an emergency, call 000. If you have a reasonable suspicion that the child or young person is, or may be, at risk of harm, call the Child Abuse Report Line 13 14 78 (24 hours, 7 days a week).
Online: For mandatory reporters, less serious concerns can be reported online.
TAS
Department for Education, Children and Young People
The Child Safety Service in the Department of Education, Children and Young People works to protect children and young people who are at risk of abuse and neglect in Tasmania. For information about the process of reporting concerns about a child's welfare in Tasmania, refer to the department’s Child Safety Servicewebpage. For information about mandatory reporting and making a notification refer to the Reporting Concerns webpage.
Phone: If a child is at immediate risk, call 000. If you have concerns for the safety or welfare of a child, call the Child Safety Service on 1800 000 123 (24 hours). It is preferred that all contacts are made by phone; however, an online contact form is available.
VIC
Department of Families, Fairness and Housing
The Child Protection Service is specifically targeted to help children and young people at risk of significant harm in Victoria. For information about child protection and mandatory reporting requirements in Victoria, refer to the department’s Child Protection webpage. For information about mandatory reporting, refer to the department’s Mandatory Reporting webpage.
Phone: For life threatening concerns, call 000. If you have concerns that a child is at risk of significant harm as a result of abuse or neglect, contact the servicethat covers the area where the child lives. Their business hours are 8:45 am – 5:00 pm (Mon–Fri): North Division Intake – 1300 664 977 South Division Intake – 1300 655 795 East Division Intake – 1300 360 391 West Division Intake – rural and regional only – 1800 075 599 West Division Intake – metropolitan only – 1300 664 977. For after hours assistance contact: After Hours Child Protection Emergency Service 13 12 78 (5:00 pm – 9:00 am Mon–Fri, 24 hours on weekends and public holidays).
If you have a significant concern for the wellbeing of a child but do not believe they are at risk of significant harm and the immediate safety of the child will not be compromised, contact The Orange Door.
